#1 Is Complete Patient Satisfaction With Your Health And Care
Integrated Rehabilitation Group Inc. Mission Statement
Our Goal Is To Make A Healthier You
We strive to be the premier provider of outpatient physical and hand therapy services in the State of Washington.
Integrated Rehabilitation Group Inc. is dedicated to providing superior physical and hand therapy with exceptional results. Our goal is complete customer satisfaction while creating a friendly and positive environment for our employees and patients.
You have the right to:
- Be respected by all personnel throughout your care.
- Expect that therapists shall be guided by your physical, psychological, and socioeconomic concerns.
- Select a physical therapist of your own choosing to the extent that it is reasonable and possible.
- Have access to information regarding practice policies, PTWA Standards of Care, and charges for services.
- Expect that, if the referral source has any financial involvement in the service, that the extent of that financial involvement shall be made known to you.
- Expect that physical therapists shall provide consultation, evaluation, treatment, and preventative care in accordance with the laws and regulations of Washington State.
- Know the names, professional status, and educational credentials of the physical therapist and other personnel providing or participating in the program of care. The responsibility of physical therapy care rests with the physical therapist, though some aspects of therapy may be delegated to supportive personnel qualified to perform those duties.
- Adequate information in understandable terms in order to be able to give informed consent prior to the initiation of services.
- Participate in decisions involving the physical therapy plan of care to the extent reasonable and possible.
- Know the physical therapy goals, desired outcomes, and procedures which are being rendered throughout your treatment.
- Have access to information concerning your condition (i.e., medical record).
- Know your outcome prognosis throughout the course of treatment.
- Decline to participate in research studies.
- Consideration of privacy. Case discussion, consultation, examination, and treatment should be conducted so as to protect your privacy to the extent possible.
- Expect that written permission will be obtained before medical records are disclosed to parties not participating in your care (except insurance companies) and that all communications and records pertaining to your care will be treated as confidential by the therapist except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law.
- Expect safe provision of services.
- Receive timely information about impending discharge and continuing care requirements.
- Refuse physical therapy services.
- Information regarding the mechanism for the initiation, review, and resolution of your (the patient’s) complaints.
- As with any dispute, have patient representation for resolving same.
- Know in advance how much each visit costs.
You are responsible to:
- Provide your therapist complete and accurate health and insurance information concerning illness, hospitalizations, allergies, and function.
- Request additional information when you do not understand.
- Inform your therapist if you anticipate problems complying with the treatment plan.
- Know, or find out, the amount of insurance coverage available to you.
- Provide your therapist with a copy of your advance directive (living will), if you have one and if appropriate.
- Follow provider rules and regulations, including timely notification of cancellation.
- Demonstrate respect and consideration for other patients and facility staff.
- Participate in the development and implementation of the plan of care.
- Notify your therapist of any changes in your condition