Updated January 9, 2022 at 2 PM

IRG is committed to providing safe care to our patients. As the Omicron variant spreads, we have updated our safety and cleaning protocols according to Centers for Disease Control and Prevention (CDC) and local department of health recommendations. We continue to require masks for all individuals regardless of vaccination/booster status and operate in accordance with the Washington State Department of Health and federal laws for health care facilities. We remain open and available to serve our communities and look forward to helping you to become your best self.

Can’t make it to the clinic? Telehealth options are available at no additional cost, along with home visits provided by IRG On-Demand in select service areas.

Updated July 1, 2021

COVID-19 mask policy applicable to all IRG clinics

As a healthcare facility, all individuals (including patients, caregivers, and IRG healthcare providers and staff), regardless of vaccination status, are required to wear a mask at all times that they are present within an IRG clinic.

Please note that this policy is in alignment with the Washington State Department of Health’s most recent order from the secretary of health (read the full order here).

We appreciate your continued compliance with this order.

Updated March 5, 2021

Here at IRG we are always learning and growing. We have learned a lot over the last year and as we bounce forward through this pandemic our entire organization is committed to the safety and well-being of all patients, staff and our community at large. I’m very proud of the resilience of this organization and our continuing commitment to providing exceptional patient care as we begin to come out the other side of this global health crisis. Mask up and stay safe! 

- Shannon O'Kelley, President & CEO of IRG Physical & Hand Therapy 

For more information regarding IRG Enhanced Service Options

IRG Telemedicine   IRG On Demand 

For more information regarding COVID 19

Vaccine Phase Finder    CDC Cleaning Guidelines   WA Phase Guidelines 

Updated November 16, 2020

As cases continue to rise in Washington state, we remind all of our patients that we require them to wear a mask and practice social distancing in our IRG clinics. We encourage patients to take advantage of our alternative offerings to receive therapy with IRG Beyond Therapy Services. These new guidelines do not affect our clinics, as we will continue to be open and operating as we have been throughout the pandemic ensuring proper scheduling around capacity restrictions and social distance guidelines. We are using the CDC's recommended cleaning and sanitizing protocols, and ensuring social distancing throughout the day between patients and staff at all of our neighborhood locations.

If you have any questions or concerns due to the rise in cases and how your care or treatment plan is impacted, we invite you to call your clinic. 

Clinic Phone Directory   

Updated July 27, 2020

We're highlighting our partnership with Luna PT to bring IRG's physical and hand therapy services directly to your home so you can stay safe while continuing the care you need. 

To schedule in IRG-On Demand appointment, click the button below. 


Updated July 17, 2020

Here at IRG, along with our family of brands, we have had to take a hard look at how we serve our patients. We have implemented the necessary protocols to ensure that patients are able to receive the same exceptional care as always, while maintaining a safe and healthy environment.

We are committed to your health, which is why we want to share exactly what we are doing in our clinics to ensure everyone’s safety.


Updated July 9, 2020

  • Masks are now required in all public places effective 06/26/2020 per the WA State Governor, this includes your neighborhood IRG Therapy clinic.
  • All employees & patients must wear a mask when entering and exiting the therapy building and for the duration of their treatment. 
  •  If you have a medical reason that prevents you from wearing a mask please notify your therapist or front desk prior to arrival.  

Updated May 4, 2020 at 11 AM

IRG Administration Enacts COVID-19 Employee-Screening Procedures

In an effort to keep IRG's Administration office as healthy and safe as possible, we will start an employee screening process effective 05/05/2020.

Every employee will be screened by taking their temperature upon entering the IRG Administration office, this includes providers who must come into the office for on-boarding, paper work, etc. A thermal scanning thermometer that requires no skin contact will be available at the front desk. Employees will stop, be responsible for taking their temperature, and then log it. 

All IRG clinics are following this same protocol with patients and employee’s and have found it to be very successful. 

An employee who has a fever at or above 100.4 degrees Fahrenheit or who is experiencing coughing or shortness of breath will be sent home. The employee should monitor his or her symptoms and call a doctor or use Telemedicine if concerned about the symptoms. 

An employee sent home can return to work when: 

  • He or she has had no fever for at least three (3) days without taking medication to reduce fever during that time; AND 
  • Any respiratory symptoms (cough and shortness of breath) have improved for at least three (3) days; AND 
  • At least seven (7) days have passed since the symptoms began. 

An employee may return to work earlier if a doctor confirms the cause of an employee's fever or other symptoms is not COVID-19 and releases the employee to return to work in writing. 

Updated March 25, 2020 at 10 AM

Updates from Governor Inslee

On March 23, 2020, Governor Inslee issued an Executive Order directing all residents immediately to heed current State public health directives to stay home, except as needed to maintain continuity of operations of essential critical infrastructure sectors and additional sectors as the State Public Health Officer may designate as critical to protect health and well-being of all Washingtonians. During this time IRG continues to offer multiple avenues to receive rehabilitation care in light of the COVID-19 concerns.


Stay Connected & Diligent with your care with your IRG Therapist virtually as soon as today! IRG Telemedicine provides increased access to your healthcare. Are you interested in continuing your IRG care virtually and experiencing the following benefits? 

  • Secure
  • Convenient 
  • Access to Medical Professional 
  • No interruption of your current treatment plan


Or call: 425.316.8046 ext. 1008


Continue care from the comfort of your home. We've partnered with Luna to bring you IRG On-Demand. Sign up with an IRG Therapist today for in-home physical therapy appointments.  

Schedule Appointment   

In accordance with this order, the Governor has designated the following list of “Essential Critical Infrastructure Workers” to help state, local, tribal, and industry partners as they work to protect communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security. Health care providers including physical and occupational therapists and assistants remain essential. IRG Clinics are open and IRG is committed to serving its patients and communities.

View Governor Inslee’s Full PDF with guidance here.

Yours in Health, 

Shannon O'Kelley, IRG President, MPT

Updated March 18, 2020 at 2:30 PM


In light of COVID-19 concerns IRG is offering additional options for our patients comfort and safety.

IRG Patients can now take advantage of our on-demand virtual treatment with their providers. We are now offering Telemedicine via secured phone calls or online video chats with our licensed Physical Therapists, Occupational Therapists, Hand Therapists and more. We are proud to offer a convenient alternative to having to going to a clinic in-person. 

Are you interested in continuing your IRG care virtually and experiencing the following benefits? 

  • Secure
  • Convenient 
  • Access to Medical Professional 
  • No interruption of your current treatment plan

Already seeing an IRG therapist but Social Distancing keeping you from attending your appointments?

Schedule your IRG Telemedicine appointment by clicking below to start seeing your therapist today.

Schedule a Virtual Appointment   

Updated March 16, 2020 at 2:30 PM

Dear IRG Physical & Hand Therapy Patients, 

With the evolving news regarding COVID-19 in our area we wanted to inform you that patient health and safety is a top priority for us here at IRG Physical & Hand Therapy. With that said, all IRG Physical & Hand Therapy clinics will remain open at this time. If you are healthy, and have appointments scheduled with us, please continue to be seen by your provider. 

Our goal is to partner with our patients to achieve overall wellness. In light of the current COVID-19 concerns, we want to take this opportunity to update you on the precautions that we are taking at our clinics to ensure your (and our) health, safety, and well-being. 

We are following updates regularly from the Center for Disease Control (CDC), the World Health Organization (WHO), and local government agencies regarding any updates and protocols. IRG Physical & Hand Therapy's Policy and Procedure for Infection Control COVID-19 has been updated as of 3/16/2020, and will updated daily upon new information to conform to the requirements set by the CDC, and our local and federal governments. Rest assured IRG's number one priority is everyone's health and safety. We continue to take extra precautions daily to ensure the cleanliness of our facilities.

How can you prevent from becoming Infected? The CDC recommends:

• Avoid close contact with people who are sick.

• Avoid touching your eyes, nose, and mouth.

• Stay home when you are sick.

• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

• CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.

• Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.

• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

If you answer YES to any of the below question please stay home (you will not be charged for your cancellation) and urge you to reach out to your Primary Health Physician if symptoms persist.   

1.) Have you had a fever in the last 24 hours?

2.) Do you have respiratory symptoms like a cough or shortness of breath?

3.) Have you had close contact with a person who has tested positive for COVID-19? 


Updated March 9, 2020

To our valued IRG patients,

With the evolving news regarding COVID-19 in our area we wanted to inform you that patient health and safety is a top priority for us here at IRG. We are following updates regularly from the Center for Disease Control (CDC), the World Health Organization (WHO), and local government agencies regarding any updates and protocols needed.

Our company has always practiced infection control policies and deep cleaning of shared equipment between each use. During this time we are increasing the frequency and extent of these cleanings. IRG follows all rules and regulations to ensure that all staff are trained on the prevention and development and transmission of infection. All personnel are oriented to the infection control policy at hire and annually.

Although we are actively responding to this public health issue, we are still working hard in all of our locations where therapy, rehabilitation and wellness continue. Our staff is doing an incredible job remaining calm, staying positive and keeping up normal daily routines as much as possible so our patients can feel safe and focused on their goals.

If you are concerned about symptoms or possible exposure, please stay home and contact your health care provider. During this time if you or a family member is sick and needs to cancel an appointment, our company will be waiving any last minute cancellation fees as long as you call to let our office know prior to appointment time.

Yours in health,

IRG Physical & Hand Therapy