IRG Notice of Privacy Practices | IRG Physical & Hand Therapy
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NOTICE OF PRIVACY PRACTICES

IRG Physical & Hand Therapy and Affiliates
Effective Date: 02/03/2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Understanding Your Health Record

A record is created each time you receive services from IRG Physical & Hand Therapy and Affiliates (“IRG,” “we,” “us,” “our”). This record includes information related to your evaluation, treatment, and plan of care.

Our Legal Obligations 

We are required by law to maintain the privacy of your protected health information (PHI), to provide you with this Notice of our legal duties and privacy practices, and to notify affected individuals following a breach of unsecured PHI. We are required to abide by the terms of this Notice currently in effect.

We reserve the right to change the terms of this Notice and to make the new notice provisions effective for all PHI we maintain. If we make changes, a revised Notice will be available on our website and/or by request at any IRG location.

How We May Use Your Health Information (Without Your Written Authorization)

We may use and disclose your PHI for the following purposes:

  • Treatment – We may use and share your PHI with other health care providers to coordinate your care and treatment (for example, with your referring provider or another clinician involved in your care).
  • Payment – We may use and disclose PHI to obtain payment from your insurer, other payers, or you (for example, to submit claims and respond to requests for information).
  • Health Care Operations – We may use PHI for administrative and quality improvement activities such as internal reviews, training, auditing, and compliance.
  • Appointment Reminders and Health-Related Communications – We may contact you to remind you of appointments or to provide information about treatment alternatives or other health-related benefits and services.
  • Individuals Involved in Your Care - Unless you object, we may share relevant information with family members or others involved in your care or payment for your care, consistent with your wishes or in your best interest.
  • Business Associates – We may disclose PHI to contractors or service providers who help us operate (e.g., billing, IT/data storage, shredding). They are required to protect your information.
  • Public Benefit and Legal Purposes (As Permitted or Required by Law) – We may use health information about you to provide you with reminders about appointments or collect your feedback on satisfaction and experience with IRG Physical & Hand Therapy and Affiliates.

    We may disclose PHI as permitted or required by law, such as for:

    • Public health activities
    • Health oversight activities
    • Law enforcement purposes (subject to legal requirements)
    • Judicial or administrative proceedings (e.g., court orders)
    • Coroners/medical examiners/funeral directors
    • Organ and tissue donation
    • Research (with required protections/approvals)
    • To avert a serious threat to health or safety
    • Specialized government functions (e.g., military/national security)
    • Workers' compensation or similar programs


Uses and Disclosures Requiring Your Authorization

Other uses and disclosures of your PHI will be made only with your written authorization. You may revoke an authorization at any time in writing, except to the extent we have already relied on it.

Examples of uses requiring authorization include:

    • Most marketing communications (other than certain treatment-related communications) 
    • Sale of PHI

    We do not sell your PHI.


    Your Rights Regarding Health Information

    You have the following rights regarding the PHI we maintain about you. To exercise these rights, contact us using the information in the “Contact” section below.

    • Right to Inspect and Copy - You may request access to view or obtain a copy of your PHI. We may charge a reasonable, cost-based fee for copying or electronic delivery.
    • Right to Amend - If you believe information we have is incorrect or incomplete, you may request an amendment. We will respond in writing.
    • Right to an Accounting of Disclosures - You may request a list of certain disclosures of your PHI made by us.
    • Right to Request Restriction - You may ask us to restrict uses or disclosures of your PHI. We are not required to agree to a requested restriction, EXCEPT if you ask us not to disclose PHI to a health plan for payment or health care operations about a service you paid for in full out-of-pocket, when the disclosure is not otherwise required by law.
    • Right to Request Alternative Communications - You may ask that we communicate with you by alternative means or at alternative locations.
    • Right to be Notified of a Breach - You have the right to be notified following a breach of unsecured PHI as required by law.
    • Right to a Paper Copy of This Notice - You may request a paper copy of this Notice at any time.

    Complaints

    If you believe your privacy rights have been violated, you may file a complaint with us and/or with the U.S. Department of Health and Human Services Office for Civil Rights (OCR). You will not be retaliated against for filing a complaint.

    IRG Physical & Hand Therapy
    Attn: Chief Compliance Officer
    Phone: 425-316-8046
    Email: irgcompliance@irgpt.com
    Mailing Address: 4220 132nd St SE, Suite 202 | Mill Creek, WA 98012

    Washington State “Notice of Information Practices” (RCW 70.02.120)

    NOTICE

    We keep a record of the health care services we provide you. You may ask us to see and copy that record. You may also ask us to correct that record. We will not disclose your record to others unless you direct us to do so or unless the law authorizes or compels us to do so. You may see your record or get more information about it at: Chief Compliance Officer / Privacy Officer, 425-316-8046, irgcompliance@irgpt.com, 4220 132nd St SE, Suite 202 | Mill Creek, WA 98012.